447 Reviews Found
Confirmed Service Customer
Excellent service every time I have visited this dealership.
Roe M.
BONHAM
Business Response
Roe, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Jason, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
I was advised upon early arrival to appointment that there would be a wait as the staff was running behind. A fellow that first appeared to be a customer entered the waiting area where I and two other women were. Soon after hearing the two other women discussing how long they had been waiting did he advise that the staff was learning new software/updates. Too, my vehicle 2022 GMC has 40000 miles and Ms. Hudson stated at checkout that I needed to consider engine decarb. She actually stated it should have been done at 20000 miles. I researched that and lost a bit of trust in the dealership. It was never mentioned regarding the 2019 Chevrolet that I purchased and serviced at the dealership. Too, no one mentioned that dash light for day running lights was absent and needed to be repaired.
Charlotte S.
MOUNT PLEASANT
Business Response
Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
I had a 1100 am appointment for routine service. Morgan greeted me promptly snd got me checked in. He kept me posted on the progress of my service so I always had a good idea of when I'd be done. I was greeted by everyone who saw me. I was also offered refreshments several times. It was very busy but I was in and out in a reasonable amount of time. Morgan walked me out and made sure my vehicle was ready to go. I will always be a loyal customer of Paris Chevrolet. Thank you, Morgan.
Albert W.
SUMNER
Business Response
We're happy you found our staff to be so supportive during your experience here at Paris Chevrolet GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Attentive to detail and thorough in service explanations.
Kayla N.
BLOSSOM
Business Response
Kayla, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Daryl, we are very happy to have provided you with such a positive experience! We hope to see you soon!
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Confirmed Sales Customer
This is my third vehicle from Paris GMC and I don’t think I will ever go to a different dealership! The best of the best!
Yadira V.
BRASHEAR
Business Response
Yadira, we appreciate your positive review of your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Took my vehicle in on time and was done within a reasonable amount of time.
Don U.
DEPORT
Business Response
Don, your satisfaction is important to us, so we want to sincerely thank you for choosing Paris Chevrolet GMC and we hope to see you again soon!
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Business Response
John, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
Made a deal over the phone and they were accommodating and easy to work with.
Anthony B.
HUGO
Business Response
Anthony, we are very happy to have provided you with such a positive experience! Thank you again for choosing Paris Chevrolet GMC and we hope to see you again.
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Confirmed Service Customer
Little to no help nor explanation with any questions I had. The manager Danny used 0% customer service and 100% authoritative behavior over a customer whom is simply asking questions about the bill I was charged what I signed to give them consent to charge me and once paid I asked for the scanner diagnosis sheet that I had paid the service to do the manager refused to give me a print out and tried to convince me there is no such thing as a “magical device that can diagnose your truck”
Vaughan K.
PARIS
Business Response
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (903) 784-7446.
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Confirmed Service Customer
Brought my truck in over a vibration issue they put it on their machine figured out what it was and told me all about it very professional guys very informative I would definitely do service there again I dealt with a guy named Dwayne excellent guy
Dusty S.
HUGO
Business Response
Thank you for your kind review; we are happy to pass along your comments to the team here at Paris Chevrolet GMC - Service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
1.5 hours for an oil change is a bit much. Then they wanted to do a "decarb". Never heard of that one. My car only has 10,000 miles on it. I said no. Then they started to see why my horn does not work. Wanted to charge up to 240 for a diagnostic. I said "why don't they check the fuse first". They begrudgingly did and sure enough. Bad fuse. 20 bucks. I will not be back
Bret F.
HUGO
Business Response
Bret, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.
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Confirmed Service Customer
Got in on time was up front on didn't needed done at the moment.
Ralph W.
ANTLERS
Business Response
Ralph, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Easy to work with and fair minded. It would be helpful if you had the floor mats in stock so I could have placed them in the truck when purchased
Timothy M.
DIERKS
Business Response
Timothy, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Larry, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Sales Customer
Great customer service and friendly, professional staff all around
Steven M.
TEXARKANA
Business Response
Steven, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
Gary, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Kyle, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Janet, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.