Confirmed Service Customer
I was advised upon early arrival to appointment that there would be a wait as the staff was running behind. A fellow that first appeared to be a customer entered the waiting area where I and two other women were. Soon after hearing the two other women discussing how long they had been waiting did he advise that the staff was learning new software/updates. Too, my vehicle 2022 GMC has 40000 miles and Ms. Hudson stated at checkout that I needed to consider engine decarb. She actually stated it should have been done at 20000 miles. I researched that and lost a bit of trust in the dealership. It was never mentioned regarding the 2019 Chevrolet that I purchased and serviced at the dealership. Too, no one mentioned that dash light for day running lights was absent and needed to be repaired.
Charlotte S.
MOUNT PLEASANT,
TX
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Business Response
Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Feel free to reach out to us if you need anything. Have a wonderful day.
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